Airpoints™ updates

We understand that travel restrictions may impact your Airpoints membership.

So, we're making a number of changes to help protect your Airpoints status. Thank you for your continued support and patience during this time.

For full details of your Airpoints membership, please see our Airpoints terms and conditions.

Expiring Airpoints Dollars™

You can book flights using your Airpoints Dollars up to 12 months in advance. If you're uncertain you can book one of our fares with flexibility. We also offer a variety of other ways for Airpoints members to spend Airpoints Dollars.

Your Airpoints Dollars will remain valid for four years from the date they were accrued to your Account. Sign in and click on 'Balances'.

Missing Airpoints claims

We will continue to process missing Airpoints claims however there may be a delay in processing time. Please check that you're eligible to claim. Thanks for your patience.

Frequent flyer tier benefits

Frequent Flyer 12-Month Status Extension

All members who are Elite, Gold and Silver tier status as at 20 March 2020 will have their current tier extended for 12 months.

This gives everyone an extra 12 months on their current status. If you've already met your status target, you can roll over any new Status Points you earn to your next year's target.

Introduction of new benefits postponed

We've recently announced new Airpoints features. We're postponing several of them to support the immediate needs of our Airpoints members.

Koru

Current Koru members as at 31 March 2020 will have their membership extended for 6 months.

You will be able to view your expiry dates when you log into your Airpoints account online.